Frequently Asked Questions

How does OTN protect my personal health information?

OTN uses your personal health information to arrange your telemedicine consultation, inform you of the arrangements made, and to conduct the appointment. Your consent for the use of this information by OTN is implied when you agree with your referring health professional to have a telemedicine consultation. You may withdraw your consent at any time prior to or during the consultation. Your personal health information will not be shared with anyone other than those involved in your care without your prior consent, unless OTN is required to do so by law. OTN uses a variety of physical, administrative and technical methods to protect your personal information including: control access locks, locked drawers and filing cabinets, user ID and passwords, private key encryption software, firewalls, virtual private network hardware and software clients, and a private network over which data and images flow between sites. 

Adapted by the Ontario Telemedicine Network