SERVICE DESK TECHNICIAN #160-2020

Middlesex Hospital Alliance

Job Status: Temporary Full-time

Department: Information Systems and Telecommunications

Location: SMGH/FCHS

Closing Date: October 16, 2020

JOB POSTING
MIDDLESEX HOSPITAL ALLIANCE
STRATHROY MIDDLESEX GENERAL HOSPITAL AND FOUR COUNTIES HEALTH SERVICES
Posting #160-2020

The Strathroy Middlesex General Hospital and Four Counties Health Services in Newbury are partners in the Middlesex Hospital Alliance (MHA), a progressive, team oriented, and technologically adept organization of excellence. We are proud to provide quality, personalized care to the rural communities west and southwest of
London, Ontario.

The MHA Information Systems and Telecommunications (IST) Department currently has an opening for an entry level position as a SERVICE DESK TECHNICIAN – Temporary Full-time for approximately 6 months

Reporting to the IST Manager you will be involved in a changing and challenging environment. You will be responsible for ensuring a high-level of customer service while providing first level IT and communications service desk support to all end-users within the MHA.
Main responsibilities include, but not limited to:
• Monitor incoming phone, web and email service requests
• Remedy any service requests or escalate to the appropriate resource
• Mange user accounts
• General IT support assistance
• Installation, configuration and deployment of devices including desktops, laptops, thinclients, cell phones and desk phones.
• Conduct technical support in line with documented procedures. Identify improvements to documentation and implement and communicate as necessary;

Requirements:
• A community college diploma in Information Systems or equivalent
• Be self-motivated, approachable and flexible. Be enthusiastic about providing the best possible service and have the ability to multi-task and prioritize IT support requests according to urgency and importance whilst remaining calm and focused;
• Outstanding communication skills (written and verbal) with a good telephone manner and strong relationship building skills.
• Strong organizational, time management and multitasking skills required
• Basic skill set in Information Systems including Networking, MS Windows, computer hardware and MS Office.
• Experience with Active Directory, hardwaresoftware, mobile devices, or audio video equipment would all be considered an asset

This position will require working at both sites of the MHA. Possession of a valid class “G” driver’s license and reliable transportation is required.

If you embrace change, are a customer service focused individual and are looking for a positive/challenging environment to build your career then please submit your resume to humanresources@mha.tvh.ca by October 16, 2020

Further details about the MHA can be found on our website at www.mhalliance.on.ca Posting #160-2020

*The MHA is a FRAGRANCE FREE environment*

We thank all applicants, however, only those selected for an interview will be contacted.

Employment Standards Act S. 15

Personal Information is collected under the authority of the Employment Standards Act S. 15 and will be used to determine the qualifications for employment with the Middlesex Hospital Alliance. Questions about this collection should be directed to the Human Resources Department, 395 Carrie Street, Strathroy, Ontario N7G 3J4 (519)245-1550 x5941

We thank all applicants, however, only those selected for an interview will be contacted.

If you have difficulty submitting your application through our online application form, please call 519-245-1550 x.5941 (leave a message after regular office hours), detailing your concern.

Employment Standards Act S. 15
Personal Information is collected under the authority of the Employment Standards Act S. 15 and will be used to determine the qualifications for employment with the Middlesex Hospital Alliance. Questions about this collection should be directed to the Human Resources Department, 395 Carrie Street, Strathroy, Ontario N7G 3J4 519-245-1550 x.5941.