PATIENT CARE MANAGER - Emergency/Ambulatory Care/Patient Registration Posting # 66 – 2014 FULL TIME PATIENT CARE MANAGER – Emergency/Ambulatory Care/Patient Registration

Middlesex Hospital Alliance

Job Status: Full-time

Department: Emergency/Ambulatory Care/Patient Registration

Location: Strathroy

Closing Date: August 3, 2014

Middlesex Hospital Alliance
Strathroy Middlesex General Hospital Site
Posting # 66 – 2014

FULL TIME PATIENT CARE MANAGER – Emergency/Ambulatory Care/Patient Registration

• Flexible 7.5 hour shifts and after hour availability
• Responsible for daily operation of Emergency, Ambulatory Care, and Patient Registration
• Reporting to the Director of Patient Care

Job Qualifications:
• Current certificate of registration with the College of Nurses of Ontario
• Baccalaureate degree required; Master’s degree preferred
• Minimum 5 – 7 years of related clinical experience
• Minimum 3 years of leadership experience within healthcare sector
• Demonstrated knowledge of Emergency, Ambulatory Care and Endoscopy Standards
• Ability to establish and maintain effective relationships with nursing staff, physicians, patients and members of the health care team
• Experience managing in a unionized environment
• Demonstrated excellence in critical thinking, problem solving, communication, change management and conflict resolution
• Sound knowledge of LEAN strategies and metrics measurement
• Demonstrated strong leadership skills
• Computer proficiency
• Demonstrated commitment to ongoing professional development and continuing education
• Demonstrated initiative to participate in organizational programs
• Excellent attendance record

• Coordination of patient care delivery
• Ability to mentor, coach and act as resource for staff
• Complete the performance appraisal process and provide regular feedback to new orientees and staff
• Accountable for human, fiscal and material resources for areas of responsibility
• Provides leadership and support for the development and implementation of wait time strategy initiatives, surgical efficiencies and MHA strategic priorities
• Implements and manages quality improvement, lean strategies and patient safety initiatives to ensure excellence in patient care and high levels of patient satisfaction
• Ensures that clinical practices are consistent with current standards and regulations and are evidence based
• Model and promote the development of a motivated and cohesive multi-disciplinary team
• Supports educational strategies to enhance professional practice of team members
*The MHA is a FRAGRANCE FREE environment*

Qualified individuals interested in this opportunity are asked to submit a resume by email to no later than: August 3, 2014

Only applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory vulnerable sector police check (original document) completed in the last 12 months prior to commencing employment.

Accommodations are available on request for
interviews and other selection processes

We thank all applicants, however, only those selected for an interview will be contacted.

If you have difficulty submitting your application through our online application form, please call 519-245-1550 x.5941 (leave a message after regular office hours), detailing your concern.

Employment Standards Act S. 15
Personal Information is collected under the authority of the Employment Standards Act S. 15 and will be used to determine the qualifications for employment with the Middlesex Hospital Alliance. Questions about this collection should be directed to the Human Resources Department, 395 Carrie Street, Strathroy, Ontario N7G 3J4 519-245-1550 x.5941.